Access Wireless emailed me back

They can't look it up by my email address? And why would there be any issues with applying online?

Well, they might just tell me the order number doesn't exist. So I might not bother emailing them back. That's what a review says for them. I think. Their system doesn't work, or they don't want to give it to everybody that qualifies.

You might be better off with Safelink, sucks that's owned by Verizon.